FAQs for Buyers

General Questions

1. What is My Ethnic Wedding?
MEW is your one-stop platform for African wedding and event shopping, offering luxurious fabrics, accessories, and custom-made options for couples, families, and guests. Our mission is to make your wedding /event shopping journey stress-free, convenient, and memorable by providing everything in one place.

2. Do you only cater to weddings?
Not at all! While we specialize in wedding shopping, we also offer a wide range of event wear and fabrics for celebrations like birthdays, anniversaries, naming ceremonies, traditional ceremonies, and end-of-year parties.

3. Where is MEW located?
MEW is an online-based platform that delivers to customers in the UK, Nigeria, and worldwide.

4. Can I trust the vendors on MEW?
Yes! All our vendors are carefully verified to ensure they provide quality products and services. Your satisfaction is our top priority.

Products and Offerings

5. What types of products do you sell?
We offer:

Luxurious Unstitched Fabrics: Beaded lace, George fabrics, Ankara, Kente, Brocades, Atiku, Cashmere wool, and more.
Ready-to-wear outfits: Boubous, Kaftans, Agbadas, Kimonos, and more.
Accessories: Shoe & bag sets, Jewelry, Autogeles, walking sticks and other accessories.
Custom-made services: Personalized asoebi and wedding outfits for couples, families, and guests.

6. Are there any new arrivals or sales?
We regularly add new items and run promotions such as Black Friday discounts and free UK shipping. Follow us on Instagram @myethnicwedding1 and check our website for updates.

Asoebi & Custom Orders

7. Do you offer customization services?
Yes! Many of our vendors provide customization options, including bespoke tailoring, personalized fabrics, and wedding packages. Reach out to us or the vendor directly for more information.

8. Can I order custom-made wedding or event wear?
Yes! MEW specializes in creating custom-made wedding and event outfits. We work with verified vendors to provide attires and accesories that meet your style, color, and design preferences.

9.Do you cater to bulk purchases for events?
Yes, we cater to bulk purchases for asoebi and guest wear for weddings and events. If you are planning a large event and need matching fabrics, accessories, or outfits, contact us via WhatsApp or email to discuss your specific needs. Bulk orders also come with special discounts, making it easier for you to plan stress-free.

10. How does the asoebi process work?
It’s simple! Choose your preferred fabric and design, and we’ll handle the logistics, including delivery to you and your asoebi party. We ensure a seamless process by working with verified vendors and partnering with the best logistics providers with various shipping options worldwide.

11. Do you help with color selection for weddings?
Absolutely! We understand how important it is for both families to synchronize their color schemes. Our team is happy to guide you in choosing complementary colors that reflect elegance, tradition, and personality.

Shipping and Delivery

12. Where do you ship to?
We deliver within the UK, Nigeria, and other parts of the world.

13. How much is shipping?
We offer FREE SHIPPING within UK and Nigeria on all orders. International shipping fees vary based on the destination and order size.

14. How long does delivery take?
Delivery times depend on your location and the type of order.

For in-stock items, UK orders typically arrive within 3–5 business days, while international orders may take 7–10 business days.

Made to Order Items are shipped out after a minimum of 10 business days. Please allow for another 10 business days to receive your item after shipment. If you would prefer to receive your item sooner, please reach out to us via our "contact us" sectiion, and we will work on providing you with express shipping options. (Express shipping options are liable to extra charges)

Custom-made orders require additional time, and we’ll provide timelines during the order process.

Payments and Returns

15. What payment methods do you accept?
We accept all major debit/credit cards, PayPal, and bank transfers.

16. Can I return an item?
Yes, we accept returns for eligible items in their original, unused condition within 14 days of purchase. However, return costs are the buyer’s responsibility, and a refund will be processed only after the item is received and inspected.

17. Can I exchange an item?
Unfortunately, we do not offer exchanges at this time. If you’d like a different product, we recommend returning the original item (if eligible) and placing a new order.

18. Are made-to-order, custom, or personalized orders refundable?
No, made-to-order, custom, or personalized orders are non-refundable due to their bespoke nature. Please ensure all details are correct before placing your order.

19. Are there any hidden charges?
No. All costs, including shipping fees (if applicable), will be disclosed at checkout.

Support and Contact

22. How can I contact MEW?
You can reach us via:

Email: sales@myethnicwedding.com
WhatsApp: 0748 128 0432
Instagram DMs: @myethnicwedding1

22. Can I book a consultation?
Yes! If you are planning your wedding or event, book a consultation with us, and we’ll guide you through selecting the perfect fabrics and accessories to suit your style.

FAQs for Sellers

1. How can I become a vendor on My Ethnic Wedding?
To join as a vendor, sign up here. Once your registration is reviewed and approved, you’ll receive login access to manage your storefront.

2. Are there any fees for selling on the platform?
Yes, we charge a small commission on sales to maintain the platform. Details about our fee structure will be provided upon onboarding and can be viewed on our terms & conditions page.

3. What type of products can I sell on MEW?
Vendors can list high-quality items like African-inspired fabrics, accessories, wedding wear, customized items, and other products that align with MEW’s vision.

4. How do I list my products?
After approval, you’ll be given access to your seller dashboard, where you can upload product images, descriptions, and prices. Our team can also provide guidance on creating attractive listings.

5. How do I receive payments?
Payments are processed securely through our platform and disbursed to you within 7-14 business days after an order is completed.

6. Who handles shipping?
Vendors are responsible for shipping their products. You may offer free or paid shipping options to buyers, and this should be clearly stated in your product listing.

7. Can customers return items?
Yes, customers can return eligible items as per the platform’s return policy. For custom, made-to-order, or personalized items, returns are not accepted. Vendors are responsible for ensuring their policies align with the platform's guidelines.

8. How does MEW ensure quality control?
We carefully review all seller applications and require that vendors meet high-quality standards. We also encourage sellers to maintain transparency and clear communication with buyers.

9. Can I promote my store on MEW?
Absolutely! Sellers can run promotions or offer discounts during events like Black Friday, Christmas, and more. Contact us for help setting up promotional campaigns.

10. Who do I contact for seller support?
For seller support, contact us at sales@myethnicwedding.com or through your vendor dashboard. Our team is here to assist with any challenges.

You can sign up as either a buyer or a seller. Choose the option that best suits your needs:

Sign up as a buyer to shop a wide range of fabrics, accessories, and more, at www.myethnicwedding.co.uk
Sign up as a seller to showcase your products to a larger audience and grow your business at www.myethnicwedding.co.uk/vendor-page

FAQs